Genpact

Operations Intern

InternshipHybridGurugram6 months1 openingImmediate / Rolling

About this internship

Genpact is hiring a Operations Intern for its Gurugram team. Genpact is a global professional services and digital operations company delivering data, technology and AI-led business solutions to leading enterprises across finance, supply chain and analytics. This is a 6-month internship ideal for…

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Skills you'll use

CommunicationEnglish ProficiencyProblem SolvingCRM ToolsMS OfficeActive ListeningEmail EtiquetteMultitasking

What you'll do

Handle customer/process queries via calls, chat and email professionally
Resolve issues and escalate complex cases appropriately
Maintain accurate records in CRM/process systems
Meet quality and productivity targets
Share feedback to improve the customer experience
Collaborate with team leads and other departments

Who can apply

Good verbal and written communication
Customer-first attitude and patience
Basic computer and CRM proficiency
Willingness to work in shifts (for some roles)
Problem-solving and multitasking ability
Eagerness to learn

Perks & benefits

Mentorship from experienced professionalsExposure to real, production-grade projectsCertificate & letter of recommendationLearning & development supportPre-placement offer (PPO) for top performers

About Genpact

Genpact is a global professional services and digital operations company delivering data, technology and AI-led business solutions to leading enterprises across finance, supply chain and analytics.

Visit Genpact’s official website ↗

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