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IGP.com logo — IGP.com Customer Experience Intern at IGP.com at IGP.com
IGP.com

Customer Experience Intern at IGP.com

InternshipIn OfficeMumbai, Maharashtra2 months20K/mo3 openingsImmediate
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About this internship

IGP.com is hiring a Customer Experience Intern in Mumbai. IGP.com is online gifting marketplace, and this internship puts you inside a working gifting and personalisation team — not on the sidelines of one. India's fashion and lifestyle economy is one of the country's largest employers, and the…

Skills you'll use

Customer SupportTicketing ToolsOrder TrackingEscalation HandlingCommunicationCRM ToolsMS ExcelProcess DocumentationEmpathyProblem Solving

What you'll do

  • Support day-to-day operations work on live IGP.com projects in Mumbai
  • Apply Customer Support, Ticketing Tools, Order Tracking to real briefs with mentor review
  • Maintain accurate trackers, specifications and documentation
  • Research market, competitor and customer inputs and present findings
  • Coordinate with design, sourcing, quality, marketing and retail teams

Who can apply

  • Working familiarity with Customer Support, Ticketing Tools, Order Tracking, Escalation Handling
  • Open to students in their final years and recent graduates
  • Genuine interest in the gifting and personalisation industry
  • Strong attention to detail — measurements, colours, costs and specs must be right
  • Clear written and spoken communication, and the discipline to document work

Perks & benefits

Certificate of CompletionLetter of RecommendationMentorship from industry professionalsPortfolio-grade project workPre-placement Offer (performance based)

About IGP.com

About IGP.com IGP.com is online gifting marketplace. It operates in India's fashion and lifestyle economy — a sector that employs millions of people across design studios, manufacturing units, laboratories, warehouses and retail floors, and one of the few industries where craft, commerce and…
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