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IGP.com logo — IGP.com Customer Experience Intern at IGP.com at IGP.com
IGP.com

Customer Experience Intern at IGP.com

InternshipIn OfficeMumbai, Maharashtra2 months20K/mo3 openingsImmediate
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About this internship

IGP.com is hiring a Customer Experience Intern in Mumbai. IGP.com is online gifting marketplace, and this internship puts you inside a working gifting and personalisation team — not on the sidelines of one. India's fashion and lifestyle economy is one of the country's largest employers, and the…

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Skills you'll use

Customer SupportTicketing ToolsOrder TrackingEscalation HandlingCommunicationCRM ToolsMS ExcelProcess DocumentationEmpathyProblem Solving

What you'll do

  • Support day-to-day operations work on live IGP.com projects in Mumbai
  • Apply Customer Support, Ticketing Tools, Order Tracking to real briefs with mentor review
  • Maintain accurate trackers, specifications and documentation
  • Research market, competitor and customer inputs and present findings
  • Coordinate with design, sourcing, quality, marketing and retail teams

Who can apply

  • Working familiarity with Customer Support, Ticketing Tools, Order Tracking, Escalation Handling
  • Open to students in their final years and recent graduates
  • Genuine interest in the gifting and personalisation industry
  • Strong attention to detail — measurements, colours, costs and specs must be right
  • Clear written and spoken communication, and the discipline to document work

Perks & benefits

Certificate of CompletionLetter of RecommendationMentorship from industry professionalsPortfolio-grade project workPre-placement Offer (performance based)

About IGP.com

About IGP.com IGP.com is online gifting marketplace. It operates in India's fashion and lifestyle economy — a sector that employs millions of people across design studios, manufacturing units, laboratories, warehouses and retail floors, and one of the few industries where craft, commerce and…
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In OfficeKolkata3mo
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