Agentic Business Process Analyst

About this role

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Skills you'll use

What you'll do

• What It Means to Be a Consultant at Crowe
• Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems. In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes.
• In management at Crowe, you play a pivotal role in leading teams, guiding project execution, and deepening client relationships. You are expected to contribute to account planning, identify opportunities to add value, and ensure high-quality delivery. As your responsibilities expand, you take on broader account ownership, balancing project leadership with growing involvement in client strategy and solution development.
• Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence.
• Crowe’s Microsoft Consulting Practice is hiring an Agentic Business Process Analyst to help clients rethink how work gets done in the AI era. This is not a traditional business analyst role focused only on documenting requirements, writing user stories, or mapping current-state processes. This role is for someone who can diagnose business problems, understand root causes, redesign processes, and identify where AI agents, automation, data, and human judgment should come together.
• The ideal candidate is deeply functional, process-oriented, and comfortable enough with technology to work side by side with engineers, architects, and client IT teams. This person should be able to bridge business and technology, helping clients move from legacy workflows to intelligent, agent-enabled processes.
• This role also has an internal transformation mandate. The person will help upskill Crowe Consulting teams that may be used to traditional ERP, CRM, or business application delivery. They will help consultants develop a more modern mindset: start with problems, then processes, then technology.

Who can apply

• 6+ years as a Business Analyst, Functional Consultant, or Process Consultant.
• Strong business process mapping and redesign experience.
• Experience with Microsoft Dynamics 365 and/or Power Platform implementations.
• Ability to facilitate client workshops and engage executive stakeholders.
• Exposure to AI, automation, or agentic transformation initiatives.
• Experience partnering with technical teams to deliver business solutions.
• Consulting or professional services background.
• Leadership or mentoring experience.

Perks & benefits

About Crowe

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