Forward Deployed Engineer - Intern

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Skills you'll use

What you'll do

• Map and configure client workflows on the platform — the full journey across voice, backend systems and human handoff, not just a single agent turn
• Run root cause analysis on production issues: trace a failed interaction across logs, integration calls and workflow steps down to a specific cause, then write it up so it does not recur
• Build and maintain the integrations these workflows run on — REST APIs, webhooks, CRM / ticketing / core system connections — and debug them when auth, payloads or timeouts break
• Own account reporting: containment and deflection rates, drop-off points, latency, resolution rates — including the queries and dashboards behind the numbers
• Analyse call transcripts and workflow logs at volume to find failure patterns and quantify their impact before proposing a fix
• Support UAT and go-lives with scenario testing across the whole workflow, plus defect logging and triage
• Document RCAs, runbooks and configuration so an account can be handed over cleanly
• Track your work in JIRA and join the daily standup
• Final-year student or recent graduate in CS / IT / Engineering, or equivalent self-taught ability
• Python or JavaScript/TypeScript at a working level — enough to script, parse logs and call APIs

Who can apply

• Final-year student or recent graduate in CS / IT / Engineering, or equivalent self-taught ability
• Python or JavaScript/TypeScript at a working level — enough to script, parse logs and call APIs
• SQL and genuine comfort with data — you can pull the number yourself, not just read a dashboard
• REST APIs, JSON, and a real debugging instinct: able to follow a problem across systems rather than stopping at the first error message
• Clear written English — RCAs and client updates are written deliverables
• Structured thinker who documents as they go
• A BI or analytics tool (Metabase, Looker, Power BI or similar)

About Blue Machines AI

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