BigBasket

CRM Analytics Intern

InternshipHybridChennai, Tamil Nadu4 months27K/mo6 openingsImmediate / Rolling

About this internship

Join BigBasket in Chennai as a CRM Analytics Intern. This entry-level internship is designed for students and recent graduates who learn best by building, shipping and getting real feedback on customer and CRM analytics work. About the role As a CRM Analytics Intern at BigBasket, your core focus…

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Skills you'll use

CRM AnalyticsSalesforce or HubSpotPipeline AnalysisCustomer SegmentationSQLAdvanced ExcelCohort AnalysisDashboardsData HygieneReporting

What you'll do

Work on analysing the pipeline and customer base to work out which segments are worth the sales team’s time alongside the core team
Apply CRM Analytics, Salesforce or HubSpot, Pipeline Analysis, Customer Segmentation to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed BBA/MBA, B.Com, B.E./B.Tech (any branch), BCA or B.Sc (Statistics)
Graduating batch 2026, 2027 or 2028 — final-year students and recent graduates welcome
60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
Working knowledge of CRM Analytics, Salesforce or HubSpot, Pipeline Analysis (or a genuine willingness to learn them)
Exposure to Customer Segmentation, SQL, Advanced Excel is an advantage
Clear written and verbal communication in English, and care with detail in your work
No prior work experience required — this is a fresher-friendly internship
Based in Chennai, Tamil Nadu or willing to work from there for the internship period

Perks & benefits

Flexible working hoursNetworking with senior professionalsInternship CertificateLetter of RecommendationMentorship from a named mentorStructured onboarding and a formal mentor at a large, established employer

Interview & selection process

2 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Online aptitude / domain assessment

About BigBasket

BigBasket operates in the online grocery sector and has an active presence in Chennai. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The…

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