Ahead

Sr. Analyst, Client Assurance

Job · Full-timeIn OfficeGurugram5-6 years1 opening

About this role

Ahead is hiring for Sr. Analyst, Client Assurance in Gurugram. This opening was published by Ahead on their official careers board (Lever) on 3 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Ahead • Role: Sr. Analyst, Client Assurance • Location: Gurugram (as…

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Skills you'll use

SQLExcelCRM

What you'll do

Client Assurance Responsibilities
Own EWA updates and ongoing EWA management, including validating data, tracking status, and ensuring timely refreshes for leadership visibility. Essentially acting as a project manager for our EWA program.
Produce recurring and ad hoc reporting that highlights trends, risks, exceptions, and follow-up actions across client assurance measures.
Lead survey follow-up activities, including maintaining and escalating the survey follow-up / elevating report to drive accountability and closure.
CSAT and Quality
Drive CSAT follow-up activities by reviewing results, identifying themes, coordinating with stakeholders, and tracking actions through resolution.
Support newsletter development for Quality and PMO by helping curate relevant metrics, themes, updates, and insights.
Dig into project health data to identify underlying issues, validate concerns, and provide clear, actionable recommendations to stakeholders.
Investigate projects with discrepancies between EWA, CSAT surveys, and project health flags; reconcile findings, identify root causes, and recommend corrective actions.
Translate ambiguous business questions into structured problem statements, analytical approaches, and clear decision options and recommendations for ACS leaders.

Who can apply

Minimum Required
Bachelor’s degree in Business Administration, Operations, Analytics, Finance, Information Systems, or related field (or equivalent experience).
5–8 years experience in professional/consulting services, services operations, PMO support, or business analytics (preferably IT services, managed services, or technology solutions).
Based in India with required overlap with US time zones for recurring governance meetings and collaboration.
Experience using operational and/or financial data (e.g., PSA, CRM, ERP, survey tools)
Working knowledge of engagement delivery concepts (e.g., milestones, risks/issues, utilization, margin) and their link to client outcomes.
Strong attention to detail and follow-through; ability to manage a recurring reporting cadence and action tracking while challenging and improving the underlying processes.
Advanced Excel proficiency and experience with BI/reporting tools.
Demonstrated ability to improve reporting efficiency through standardization and automation.
Demonstrated critical thinking and structured problem-solving skills (e.g., able to move from vague issues to clear problem statements, hypotheses, analysis, and recommendations).

Perks & benefits

Comprehensive health insurance coverage for employees, with options to extend coverage to dependentsPaid time off and company holidays, along with additional leave benefits as per policyFlexible work arrangements, supporting work-life balanceLearning and development opportunities to support continuous growth and upskillingEmployee wellness initiatives and programs focused on physical and mental well-beingRetirement and statutory benefits in line with India regulationsInclusive and people-first culture, with a strong focus on collaboration and ownership

About Ahead

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives…

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