B2B SaaS (Customer Intelligence / AI) · Bengaluru
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Enterpret is a customer intelligence platform that helps companies unify, analyze, and act on customer feedback at scale. Founded in 2020 by brothers Varun Sharma and Arnav Sharma, the company centralizes feedback scattered across support tickets, sales and call transcripts, app-store and G2 reviews, surveys, social media, community forums, and other channels, then uses NLP and machine learning to turn that unstructured feedback into structured, quantified insights. Enterpret describes itself as building the operating system to power the customer intelligence era. Its core technology includes an Adaptive Taxonomy that auto-categorizes feedback without manual tagging, and a Customer Knowledge / Context Graph that connects feedback to specific accounts, product areas, and revenue or churn impact. The platform integrates with tools such as Intercom, Zendesk, Gong, Reddit, Slack, Jira, and Linear, and has added agentic AI capabilities that detect and act on customer signals in real time across many data sources, plus an MCP server for connecting to AI assistants. Enterpret operates with a U.S. presence, with offices cited in San Francisco and New York City, and a primary engineering office in Bengaluru, India, where most of its software, AI, and infrastructure roles are based. Its products span feedback integrations, dashboards and reporting, AI insights, sales intelligence, and automation agents, serving product, customer-experience, and research teams. Engineering work centres on scalable backend systems, ML and NLP pipelines, and AWS serverless architectures supporting an AI-native product. As a venture-backed startup, Enterpret offers an environment with high ownership, modern tooling, and challenging AI problems, and details such as exact headcount, funding, and customer roster are best confirmed directly with the company.
2–3 DSA coding problems on HackerRank, CodeSignal, or company platform
Data structures & algorithms — arrays, trees, graphs, dynamic programming
System design or low-level design — scalability, APIs, databases
Career goals, teamwork, strengths/weaknesses, role expectations