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Whatfix

Customer Success Intern (SaaS)

InternshipWork from HomeLucknow, Uttar Pradesh3 months45K/mo3 openingsImmediate / Rolling
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About this internship

Start your career in SaaS customer success with Whatfix as a Customer Success Intern (SaaS) in Lucknow. You will sit with a working team, use the same tools and systems they do, and own a defined piece of work from day one. About the role As a Customer Success Intern (SaaS) at Whatfix, your core…

Skills you'll use

Customer OnboardingCRM ToolsExcelCommunication SkillsProduct DemosChurn AnalysisTicketing SystemsDocumentationEmpathyProblem Solving

What you'll do

  • Work on onboarding customers, tracking health scores and reducing churn alongside the core team
  • Apply Customer Onboarding, CRM Tools, Excel, Communication Skills to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed MBA/BBA/B.Com/B.E./B.Tech/BA — 2026 freshers & final-year students welcome
  • Working knowledge of Customer Onboarding, CRM Tools, Excel (or a genuine willingness to learn them)
  • Strong fundamentals in your discipline and clear problem-solving ability
  • Care with detail and the discipline to document your work
  • Clear written and verbal communication in English
  • Based in or willing to work from Lucknow, Uttar Pradesh

Perks & benefits

Pre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionalsInternship CertificateLetter of Recommendation

Interview & selection process

3 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Online aptitude / domain assessment
  3. 3HR discussion — stipend, start date, expectations and offer

About Whatfix

Whatfix operates in the saas sector and has an active presence in Lucknow. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The work runs at…
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