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Thoughtworks

Customer Success Intern at Thoughtworks

InternshipHybridPune3 months22K/mo3 openingsWithin 30 days

About this internship

Thoughtworks is hiring a Customer Success Intern in Pune for a 3-month, fully mentored internship. This is real, reviewed work on live projects — not a training sandbox or a certificate mill. About the internship You will join the customer success team and work alongside people who do this…

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Skills you'll use

Customer SuccessCRMCommunicationOnboardingAccount ManagementData AnalysisPresentationRetentionProblem SolvingDocumentation

What you'll do

  • Support customer onboarding and product adoption.
  • Track account health metrics and flag risks.
  • Prepare business reviews and usage reports.
  • Collect product feedback and route it internally.
  • Document your work so the next person can pick it up

Who can apply

  • Education: pursuing or completed BBA/MBA/PGDM or an equivalent degree
  • Graduation year: 2025, 2026 or 2027 batch
  • Minimum 60% / 6.0 CGPA (relaxable for candidates with strong practical projects)
  • Technical skills: working knowledge of Customer Success, CRM, Communication, Onboarding
  • Soft skills: clear written communication, ownership, willingness to document work
  • Experience: none required — freshers welcome; prior projects or certifications are a plus

Perks & benefits

Certificate of CompletionLetter of RecommendationPre-Placement Offer (PPO) OpportunityFlexible Working HoursMentorship from Industry ExpertsFree Learning Resources & Certification SupportReal Project & Portfolio ExposureNetworking with Professionals

Interview & selection process

  1. 1The selection process for the Customer Success Intern role at Thoughtworks is merit-based and typically runs over 4 stages: Round 1: Application & Resume Screening — apply through this page; profiles are shortlisted on fundamentals, projects and role fit. Round 2: Online Assessment — aptitude plus role-specific questions covering Customer Success, CRM, Communication. Round 3: Technical / Functional Interview — a discussion of your projects and practical scenarios covering Customer Success, CRM, Communication, Onboarding, Account Management. Expect "how would you approach this?" rather than definitions. Round 4: HR Discussion — role expectations, stipend, start date, location and offer. Shortlisted candidates are contacted after applying. There are no charges at any stage of the process — Thoughtworks never asks candidates for money.

About Thoughtworks

About Thoughtworks Thoughtworks is a global technology consultancy that integrates strategy, design and software engineering, with delivery centres in Pune, Bengaluru, Gurugram and beyond. Industry Software Consulting Products and services Thoughtworks serves customers ranging from fast-growing…
Visit Thoughtworks’s official website ↗

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