SUGAR Cosmetics

Customer Success Ops Intern

InternshipIn OfficePuducherry, Puducherry4 months12K/mo4 openingsImmediate / Rolling

About this internship

Join SUGAR Cosmetics in Puducherry as a Customer Success Ops Intern. This entry-level internship is designed for students and recent graduates who learn best by building, shipping and getting real feedback on customer success operations work. About the role As a Customer Success Ops Intern at…

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Skills you'll use

Customer SuccessHealth ScoringUsage AnalyticsCRM ToolsExcelChurn AnalysisOnboarding SupportTicket TriageReportingClient Communication

What you'll do

Work on watching usage and health scores so an at-risk account is spotted before the renewal conversation alongside the core team
Apply Customer Success, Health Scoring, Usage Analytics, CRM Tools to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed Any graduate or final-year student — BBA/MBA, B.Com, BCA or B.E./B.Tech
Graduating batch 2026, 2027 or 2028 — final-year students and recent graduates welcome
60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
Working knowledge of Customer Success, Health Scoring, Usage Analytics (or a genuine willingness to learn them)
Exposure to CRM Tools, Excel, Churn Analysis is an advantage
Clear written and verbal communication in English, and care with detail in your work
No prior work experience required — this is a fresher-friendly internship
Based in Puducherry, Puducherry or willing to work from there for the internship period

Perks & benefits

Mentorship from a named mentorLive project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursDirect access to the team that owns the data you work on

Interview & selection process

2 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Discussion with the hiring manager on the role and your fit

About SUGAR Cosmetics

SUGAR Cosmetics operates in the d2c consumer brand sector and has an active presence in Puducherry. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…

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