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Shiprocket

Customer Success Ops Intern

InternshipHybridAurangabad, Maharashtra2 months13K/mo9 openingsImmediate / Rolling

About this internship

Shiprocket is hiring a Customer Success Ops Intern in Aurangabad — a hands-on, mentor-led internship built for students and 2026 freshers who want real exposure to customer success operations rather than a certificate-only programme. About the role As a Customer Success Ops Intern at Shiprocket…

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Skills you'll use

Customer SuccessHealth ScoringUsage AnalyticsCRM ToolsExcelChurn AnalysisOnboarding SupportTicket TriageReportingClient Communication

What you'll do

  • Work on watching usage and health scores so an at-risk account is spotted before the renewal conversation alongside the core team
  • Apply Customer Success, Health Scoring, Usage Analytics, CRM Tools to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed Any graduate or final-year student — BBA/MBA, B.Com, BCA or B.E./B.Tech
  • Graduating batch 2025, 2026 or 2027 — final-year students and recent graduates welcome
  • 60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
  • Working knowledge of Customer Success, Health Scoring, Usage Analytics (or a genuine willingness to learn them)
  • Exposure to CRM Tools, Excel, Churn Analysis is an advantage
  • Clear written and verbal communication in English, and care with detail in your work
  • No prior work experience required — this is a fresher-friendly internship
  • Based in Aurangabad, Maharashtra or willing to work from there for the internship period

Perks & benefits

Internship CertificateLetter of RecommendationMentorship from a named mentorLive project experienceExposure to professional tools and workflowsDirect access to the team that owns the data you work on

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Online aptitude / domain assessment
  3. 3Technical interview on fundamentals and your projects
  4. 4HR discussion — stipend, start date, expectations and offer

About Shiprocket

Shiprocket operates in the logistics & supply chain tech sector and has an active presence in Aurangabad. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…
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