Phenom

Technical Support Intern

InternshipIn OfficeHyderabad, Telangana, India3 months1 openingImmediate / Rolling

About this internship

Phenom is inviting applications for a Technical Support Intern based in Hyderabad, one of India's leading technology, business and innovation hubs. This is a hands-on, mentor-led internship designed for students and freshers who want real, practical experience resolving technical issues and…

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Skills you'll use

TroubleshootingCommunicationTicketing SystemsSQL BasicsNetworking BasicsCustomer SupportDocumentationProblem SolvingWindows/LinuxTime Management

What you'll do

Respond to and resolve technical support tickets
Troubleshoot software, hardware and network issues
Escalate complex issues and track resolution
Document solutions and maintain knowledge base
Guide users through fixes clearly and patiently
Document work clearly and act on feedback

Who can apply

Pursuing or recently completed a relevant degree/diploma
Foundational knowledge of Troubleshooting, Communication, Ticketing Systems, SQL Basics
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Hyderabad

Perks & benefits

Internship CertificateLetter of RecommendationMentorshipReal-World Project ExperiencePre-Placement Offer (PPO) OpportunityFlexible HoursPaid Stipend

Interview & selection process

2 rounds — typical selection flow for this role:

1The selection process for the Technical Support Intern at Phenom is structured, merit-based and typically involves 2 evaluation rounds followed by an HR discussion (about 3 stages in total): Round 1: Online Application & Resume Screening — apply through the verified link on this page; profiles are shortlisted on fundamentals and fit Round 2: Online Assessment / Aptitude — a test covering operations fundamentals, aptitude and basic Troubleshooting Round 3: HR Discussion — role expectations, stipend, start date and offer The process assesses your fundamentals, problem-solving ability and communication rather than rote knowledge. There are no charges at any stage. Shortlisted candidates are contacted through the official careers channel after they apply via the link on this page.

About Phenom

About Phenom Phenom is an applied-AI HR technology company helping enterprises hire, develop and retain talent through its Talent Experience platform. Its India operations are centered in Gachibowli, Hyderabad, where it employs a large product and engineering workforce. Phenom hires interns in…

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