Optum

Telecalling & Outreach Intern

InternshipHybridKanpur, Uttar Pradesh6 months17K/mo5 openingsImmediate / Rolling

About this internship

Join Optum in Kanpur as a Telecalling & Outreach Intern. This entry-level internship is designed for students and recent graduates who learn best by building, shipping and getting real feedback on telecalling and customer outreach work. About the role As a Telecalling & Outreach Intern at Optum…

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Skills you'll use

TelecallingCall ScriptingLead QualificationCRM EntryObjection HandlingExcelCall QualityRegional Language CommunicationTarget TrackingFollow-up Discipline

What you'll do

Work on running structured calling campaigns, recording outcomes accurately and improving the script from what you hear alongside the core team
Apply Telecalling, Call Scripting, Lead Qualification, CRM Entry to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed Any graduate or final-year student — B.A., B.Com, BBA or any discipline
Graduating batch 2026, 2027 or 2028 — final-year students and recent graduates welcome
60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
Working knowledge of Telecalling, Call Scripting, Lead Qualification (or a genuine willingness to learn them)
Exposure to CRM Entry, Objection Handling, Excel is an advantage
Clear written and verbal communication in English, and care with detail in your work
No prior work experience required — this is a fresher-friendly internship
Based in Kanpur, Uttar Pradesh or willing to work from there for the internship period

Perks & benefits

Mentorship from a named mentorLive project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursStructured onboarding and a formal mentor at a large, established employer

Interview & selection process

2 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Practical assignment or case study with a short walkthrough

About Optum

Optum operates in the healthcare technology sector and has an active presence in Kanpur. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The…

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