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Nykaa (FSN E-Commerce) logo — Nykaa (FSN E-Commerce) Customer Success / Customer Support Intern at Nykaa (FSN E-Commerce)
Nykaa (FSN E-Commerce)

Customer Success / Customer Support Intern

InternshipWork from HomeMumbai6 months8K/mo5 openingsImmediately
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About this internship

Nykaa (FSN E-Commerce) is hiring a Customer Success / Customer Support Intern for its Mumbai office. This 6-month Remote internship sits within the Technology space and is built for students and recent graduates who want practical, hands-on experience in customer success & support. From your very…

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Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

  • Respond to customer queries via chat, email and calls
  • Resolve issues and escalate where needed
  • Maintain customer records and notes in the CRM
  • Onboard and guide customers on the product
  • Gather feedback and share insights with the team
  • Track satisfaction and support metrics

Who can apply

  • Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
  • Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
  • Good written and verbal communication, ownership and analytical thinking
  • Based in or open to working from Mumbai (Remote)
  • Able to commit to the full internship duration

Perks & benefits

Certificate of CompletionLetter of RecommendationFlexible Work HoursMentorship from Industry ExpertsReal Project & Portfolio Exposure

About Nykaa (FSN E-Commerce)

Nykaa (FSN E-Commerce) is a Technology organisation with a presence in Mumbai, one of India's foremost business and talent hubs. The company operates in the Technology space, serving customers with a focus on quality, reliability and steady growth. Like many strong Technology teams, Nykaa (FSN…
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In OfficeKolkata3mo
Stipend N/AApply

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