Lentra

Customer Support Intern

InternshipIn OfficeKolkata, West Bengal4 months30K/mo1 openingImmediate / Rolling

About this internship

Start your career in customer support with Lentra as a Customer Support Intern in Kolkata. You will sit with a working team, use the same tools and systems they do, and own a defined piece of work from day one. About the role As a Customer Support Intern at Lentra, your core focus will be…

Skills you'll use

Customer CommunicationTicketing Systems (Freshdesk / Zendesk)Complaint ResolutionCRM ToolsEmail & Chat EtiquetteProduct KnowledgeEscalation HandlingExcelEmpathyTime Management

What you'll do

Work on resolving customer queries across chat, email and voice alongside the core team
Apply Customer Communication, Ticketing Systems (Freshdesk / Zendesk), Complaint Resolution, CRM Tools to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed Any graduate — B.A./B.Com/BBA/B.Sc/B.E./B.Tech — 2026 freshers & final-year students welcome
Working knowledge of Customer Communication, Ticketing Systems (Freshdesk / Zendesk), Complaint Resolution (or a genuine willingness to learn them)
Strong fundamentals in your discipline and clear problem-solving ability
Care with detail and the discipline to document your work
Clear written and verbal communication in English
Based in or willing to work from Kolkata, West Bengal

Perks & benefits

Pre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionalsInternship CertificateLetter of Recommendation

Interview & selection process

3 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Discussion with the hiring manager on the role and your fit
3HR discussion — stipend, start date, expectations and offer

About Lentra

Lentra operates in the lending technology sector and has an active presence in Kolkata. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The…

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