Infosys BPM

Customer Success Intern

InternshipIn OfficePune, Maharashtra5 months9K/mo3 openingsImmediate / Rolling

About this internship

Infosys BPM has an open Customer Success Intern position at its Pune team for motivated freshers and final-year students. You will own meaningful work and grow the practical skills employers actually look for. As a Customer Success Intern, you will work closely with experienced professionals in a…

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Skills you'll use

CommunicationCRMCustomer SupportOnboardingExcelProblem SolvingAccount ManagementEmpathy

What you'll do

supporting customer onboarding
answering queries and resolving issues
tracking customer health and usage
gathering feedback for the product team
maintaining CRM records
Collaborate with the team and document your work
Take ownership of assigned tasks and act on feedback

Who can apply

Pursuing or recently completed Any graduate; BBA/MBA a plus
Foundational knowledge of Communication, CRM, Customer Support, Onboarding
Good communication and a genuine willingness to learn
Based in or open to working from Pune
A portfolio, project or coursework you can show (a plus, not mandatory)

Perks & benefits

StipendNetworking opportunitiesInternship CertificateLetter of RecommendationMentorship from experienced professionalsReal-world project experience

Interview & selection process

4 rounds — typical selection flow for this role:

1Application Screening — the recruitment team at Infosys BPM reviews your resume, projects/portfolio and fit for the Customer Success Intern role.
2Aptitude / Skills Assessment — a screening test focused on communication and problem solving.
3Technical / Role Interview — an in-depth discussion of your skills, projects and a task or case relevant to operations.
4Second Interview / Assignment Round — a deeper problem-solving, portfolio or practical assignment round with a senior team member.
5HR / Managerial Discussion — a conversation about your interests, availability, learning goals and the internship offer with Infosys BPM.

About Infosys BPM

Infosys BPM is a business process management organisation with a strong presence in Pune and a track record of hiring and developing young talent. The team believes the best way to grow is by doing, so interns here are given real ownership from the start rather than being kept on the…

Visit Infosys BPM’s official website ↗

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