Technical Support Intern

About this internship

Skills you'll use

What you'll do

• Respond to and resolve technical support tickets
• Troubleshoot software, hardware and network issues
• Escalate complex issues and track resolution
• Document solutions and maintain knowledge base
• Guide users through fixes clearly and patiently
• Document work clearly and act on feedback

Who can apply

• Pursuing or recently completed a relevant degree/diploma
• Foundational knowledge of Troubleshooting, Communication, Ticketing Systems, SQL Basics
• Strong communication skills and a proactive attitude
• Ability to work in a team and meet deadlines
• Based in or open to working from Hyderabad

Perks & benefits

Interview & selection process

2 rounds — typical selection flow for this role:

1. 1The selection process for the Technical Support Intern at Heritage Foods is structured, merit-based and typically involves 2 evaluation rounds followed by an HR discussion (about 3 stages in total): Round 1: Online Application & Resume Screening — apply through the verified link on this page; profiles are shortlisted on fundamentals and fit Round 2: Online Assessment / Aptitude — a test covering operations fundamentals, aptitude and basic Troubleshooting Round 3: HR Discussion — role expectations, stipend, start date and offer The process assesses your fundamentals, problem-solving ability and communication rather than rote knowledge. There are no charges at any stage. Shortlisted candidates are contacted through the official careers channel after they apply via the link on this page.

About Heritage Foods

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