
About this internship
Skills you'll use
What you'll do
- Handle customer/process queries via calls, chat and email professionally
- Resolve issues and escalate complex cases appropriately
- Maintain accurate records in CRM/process systems
- Meet quality and productivity targets
- Share feedback to improve the customer experience
- Collaborate with team leads and other departments
Who can apply
- Good verbal and written communication
- Customer-first attitude and patience
- Basic computer and CRM proficiency
- Willingness to work in shifts (for some roles)
- Problem-solving and multitasking ability
- Eagerness to learn
Perks & benefits
About Genpact
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