Genpact

Customer Success Intern

InternshipIn OfficeHyderabad, Telangana, India3 months3 openingsImmediate / Rolling

About this internship

Genpact has an exciting opening for a Customer Success Intern in Hyderabad, ideal for freshers and final-year students who are eager to learn by doing. Over the course of this internship you will focus on supporting customers and success metrics, collaborate with cross-functional teams, and develop…

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Skills you'll use

CommunicationCRMProblem SolvingAdvanced ExcelCustomer SupportOnboardingRelationship ManagementEmpathyReportingTime Management

What you'll do

Support customer onboarding and success journeys
Respond to queries and resolve issues
Maintain customer records in the CRM
Track satisfaction and success metrics
Coordinate with internal teams to solve problems
Document work clearly and act on feedback

Who can apply

Pursuing or recently completed a relevant degree/diploma
Foundational knowledge of Communication, CRM, Problem Solving, Advanced Excel
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Hyderabad

Perks & benefits

Internship CertificateLetter of RecommendationMentorshipReal-World Project ExperiencePre-Placement Offer (PPO) OpportunityFlexible HoursPaid Stipend

Interview & selection process

2 rounds — typical selection flow for this role:

1The selection process for the Customer Success Intern at Genpact is structured, merit-based and typically involves 2 evaluation rounds followed by an HR discussion (about 3 stages in total): Round 1: Online Application & Resume Screening — apply through the verified link on this page; profiles are shortlisted on fundamentals and fit Round 2: Online Assessment / Aptitude — a test covering operations fundamentals, aptitude and basic Communication Round 3: HR Discussion — role expectations, stipend, start date and offer The process assesses your fundamentals, problem-solving ability and communication rather than rote knowledge. There are no charges at any stage. Shortlisted candidates are contacted through the official careers channel after they apply via the link on this page.

About Genpact

About Genpact Genpact operates multiple delivery centers in Hyderabad, including offices in HITEC City and Kondapur, focused on analytics and business services. It runs campus internship programs through its official careers site. Genpact hires interns in Hyderabad and reviews applications…

Visit Genpact’s official website ↗

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