Firstsource Solutions

Business Operations Analyst Intern

InternshipWork from HomeRatlam, Madhya Pradesh6 months14K/mo6 openingsImmediate / Rolling

About this internship

Start your career in business operations analysis with Firstsource Solutions as a Business Operations Analyst Intern in Ratlam. You will sit with a working team, use the same tools and systems they do, and own a defined piece of work from day one. About the role As a Business Operations Analyst…

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Skills you'll use

Advanced ExcelSQLProcess AnalysisOperational KPIsPower BIRoot Cause AnalysisReportingData VisualisationStakeholder CommunicationDocumentation

What you'll do

Work on measuring how an operation actually performs, then finding the step that is costing the most alongside the core team
Apply Advanced Excel, SQL, Process Analysis, Operational KPIs to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed B.E./B.Tech (any branch), BCA/MCA, B.Sc (Statistics/Mathematics), B.Com/BBA or MBA
Graduating batch 2026, 2027 or 2028 — final-year students and recent graduates welcome
60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
Working knowledge of Advanced Excel, SQL, Process Analysis (or a genuine willingness to learn them)
Exposure to Operational KPIs, Power BI, Root Cause Analysis is an advantage
Clear written and verbal communication in English, and care with detail in your work
No prior work experience required — this is a fresher-friendly internship
Based in Ratlam, Madhya Pradesh or willing to work from there for the internship period

Perks & benefits

Letter of RecommendationMentorship from a named mentorLive project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityDirect access to the team that owns the data you work on

Interview & selection process

2 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Online aptitude / domain assessment

About Firstsource Solutions

Firstsource Solutions operates in the financial technology sector and has an active presence in Ratlam. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…

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