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Directi logo — Directi Customer Support Internship at Directi
Directi

Customer Support Internship

InternshipHybridChandrapur, Maharashtra2 months11K/mo15 openingsImmediate / Rolling
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About this internship

Join Directi in Chandrapur as a Customer Support Internship. This entry-level internship is designed for students and recent graduates who learn best by building, shipping and getting real feedback on customer support work. About the role As a Customer Support Internship at Directi, your core…

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Skills you'll use

Customer SupportTicketing SystemsCRM ToolsWritten CommunicationProduct KnowledgeEscalation HandlingExcelSLA AwarenessEmpathy & PatienceReporting

What you'll do

  • Work on resolving the issue and recording it well enough that the pattern behind it becomes visible alongside the core team
  • Apply Customer Support, Ticketing Systems, CRM Tools, Written Communication to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed BBA/MBA, B.Com, B.E./B.Tech (any branch), BCA or B.A. (Economics)
  • Graduating batch 2026, 2027 or 2028 — final-year students and recent graduates welcome
  • 60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
  • Working knowledge of Customer Support, Ticketing Systems, CRM Tools (or a genuine willingness to learn them)
  • Exposure to Written Communication, Product Knowledge, Escalation Handling is an advantage
  • Clear written and verbal communication in English, and care with detail in your work
  • No prior work experience required — this is a fresher-friendly internship
  • Based in Chandrapur, Maharashtra or willing to work from there for the internship period

Perks & benefits

Flexible working hoursNetworking with senior professionalsInternship CertificateLetter of RecommendationMentorship from a named mentorDirect access to the team that owns the data you work on

Interview & selection process

2 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Team-fit / behavioural interview with the team

About Directi

Directi operates in the it services sector and has an active presence in Chandrapur. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The work…
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About The Program Edurankai Is An Artificial Intelligence, Education Technology, Research, and Enterprise Technology Organization Developing Intelligent Digital Platforms, Enterprise Software, Intelligent Enterprise Systems, AI-Powered Products, and Technology Solutions for Academia, Industry, Government, and Global Organizations. The Software Testing Internship Provides Practical Exposure To Enterprise Software Quality Assurance, Functional Testing, Manual Testing, System Validation, Regression Testing, Defect Lifecycle Management, Usability Testing, Release Validation, and Software Quality Engineering. Interns Will Contribute To Ensuring That Edurankai Products Meet The Highest Standards of Quality, Reliability, Usability, Security, and Performance Before Production Deployment. Working Alongside Software Engineers, AI Engineers, Product Managers, UI/UX Designers, Devops Engineers, and Quality Engineering Teams, Interns Will Participate in End-To-End Software Testing Activities, Identify Defects, Validate New Features, Execute Test Cases, Document Findings, and Support Continuous Product Improvement Across Multiple Enterprise Applications. Key Responsibilities Execute Functional, Regression, Smoke, Sanity, Integration, and Exploratory Testing. Design, Document, and Maintain Detailed Test Cases and Test Scenarios. Validate New Product Features Against Functional and Business Requirements. Identify, Reproduce, Document, Prioritize, and Report Software Defects. Perform End-To-End Workflow Validation Across Enterprise Applications. Verify Bug Fixes and Conduct Regression Testing After Issue Resolution. Collaborate Closely With Software Engineers and Product Managers To Improve Product Quality. Perform Cross-Browser and Responsive Web Application Testing. Validate User Interface Consistency, Workflows, and Usability. Test Apis, Backend Integrations, and Data Validation Where Applicable. Participate in Release Readiness Reviews and Production Validation. Maintain Detailed Testing Documentation, Bug Reports, and Quality Metrics. Contribute To Continuous Improvement of Testing Processes and Quality Standards. Stay Updated With Modern Software Testing Methodologies, Tools, and Industry Best Practices. Perform Additional Quality Assurance Assignments As Required. Learning Outcomes Interns Will Gain Practical Exposure To: Software Testing Manual Testing Quality Assurance (QA) Functional Testing Regression Testing Smoke Testing Sanity Testing Exploratory Testing System Testing Integration Testing User Acceptance Testing (Uat) Software Quality Engineering Defect Lifecycle Management Bug Reporting Test Case Design Test Planning Requirement Validation Cross-Browser Testing Responsive Application Testing API Validation Release Validation Software Documentation Sdlc & Stlc Agile Development Enterprise Product Quality Eligibility Students Pursuing Or Having Completed: B.E./B.Tech (Any Discipline) Bca Mca B.Sc. Computer Science B.Sc. Information Technology B.Sc. Data Science B.Sc. Artificial Intelligence M.Tech Mca M.Sc. Any Equivalent Programme Applicants From Other Disciplines Possessing Strong Analytical Thinking, Attention To Detail, Logical Reasoning, and An Interest in Software Quality Assurance Are Also Encouraged To Apply. Preferred Skills Logical and Analytical Thinking. Strong Attention To Detail. Problem-Solving Ability. Good Documentation Skills. Understanding of Software Development Fundamentals. Basic Knowledge of Sdlc and Stlc. Familiarity With Web Applications. Ability To Identify Edge Cases and Usability Issues. Effective Communication and Teamwork. Willingness To Learn Modern Software Testing Methodologies.
In OfficeKolkata3mo
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