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Ferns N Petals logo — Ferns N Petals Customer Experience Intern at Ferns N Petals at Ferns N Petals
Ferns N Petals

Customer Experience Intern at Ferns N Petals

InternshipIn OfficeGurugram, Haryana6 months16K/mo2 openingsImmediate
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About this internship

Ferns N Petals is hiring a Customer Experience Intern in Gurugram. Ferns N Petals is India’s largest gifting and flower-delivery company, and this internship puts you inside a working gifting and personalisation team — not on the sidelines of one. India's fashion and lifestyle economy is one of…

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Skills you'll use

Customer SupportTicketing ToolsOrder TrackingEscalation HandlingCommunicationCRM ToolsMS ExcelProcess DocumentationEmpathyProblem Solving

What you'll do

  • Support day-to-day operations work on live Ferns N Petals projects in Gurugram
  • Apply Customer Support, Ticketing Tools, Order Tracking to real briefs with mentor review
  • Maintain accurate trackers, specifications and documentation
  • Research market, competitor and customer inputs and present findings
  • Coordinate with design, sourcing, quality, marketing and retail teams

Who can apply

  • Working familiarity with Customer Support, Ticketing Tools, Order Tracking, Escalation Handling
  • Open to students in their final years and recent graduates
  • Genuine interest in the gifting and personalisation industry
  • Strong attention to detail — measurements, colours, costs and specs must be right
  • Clear written and spoken communication, and the discipline to document work

Perks & benefits

Certificate of CompletionLetter of RecommendationMentorship from industry professionalsPortfolio-grade project workPre-placement Offer (performance based)

About Ferns N Petals

About Ferns N Petals Ferns N Petals is India’s largest gifting and flower-delivery company. It operates in India's fashion and lifestyle economy — a sector that employs millions of people across design studios, manufacturing units, laboratories, warehouses and retail floors, and one of the few…
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In OfficeKolkata3mo
Stipend N/AApply

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