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Citibank India logo — Citibank India Technical Support Intern at Citibank India
Citibank India

Technical Support Intern

InternshipIn OfficeMumbai, Maharashtra4 months15K/mo2 openingsImmediate / Rolling
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About this internship

Citibank India is hiring a Technical Support Intern in Mumbai — a hands-on, mentor-led internship for 2026 freshers and final-year students who want to build real, job-ready customer support skills on live work rather than textbook exercises. As a Technical Support Intern, you will work closely…

Skills you'll use

TroubleshootingCommunicationSQLTicketing ToolsDocumentationProblem Solving

What you'll do

  • handling technical support tickets
  • troubleshooting and reproducing issues
  • escalating bugs to engineering
  • documenting solutions and FAQs
  • Collaborate with the team and document your work
  • Take ownership of assigned tasks and act on feedback

Who can apply

  • Pursuing or recently completed a relevant degree (stream depends on the role) — 2026 freshers & final-year students welcome
  • Foundational knowledge of Troubleshooting, Communication, SQL (or a strong willingness to learn them)
  • Good communication, problem-solving and a genuine eagerness to learn
  • Based in or willing to work from Mumbai
  • A portfolio, project or coursework you can show (a plus, not mandatory)

Perks & benefits

Internship CertificateLetter of RecommendationMentorship from experienced professionalsReal-world project experienceHands-on with industry tools

Interview & selection process

3 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Online aptitude / skills assessment
  3. 3HR discussion — stipend, start date, expectations and offer

About Citibank India

Citibank India is a banking company with a strong, growing presence in Mumbai — one of India's biggest hubs for early-career opportunities. The team believes the best way to grow is by doing, which is why interns here are given real ownership from the start rather than being kept on the…
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