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CarTrade Tech logo — CarTrade Tech Customer Success / Customer Support Intern at CarTrade Tech
CarTrade Tech

Customer Success / Customer Support Intern

InternshipHybridMumbai6 months10K/mo2 openingsWithin 30 days
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About this internship

Join CarTrade Tech in Mumbai as a Customer Success / Customer Support Intern and get a real, mentor-led start to your career in customer success & support. Over this 6-month Hybrid internship you will contribute to actual Automotive marketplace projects, learn how a professional team plans and…

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Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

  • Respond to customer queries via chat, email and calls
  • Resolve issues and escalate where needed
  • Maintain customer records and notes in the CRM
  • Onboard and guide customers on the product
  • Gather feedback and share insights with the team
  • Track satisfaction and support metrics

Who can apply

  • Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
  • Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
  • Good written and verbal communication, ownership and analytical thinking
  • Based in or open to working from Mumbai (Hybrid)
  • Able to commit to the full internship duration

Perks & benefits

Letter of RecommendationFlexible Work HoursMentorship from Industry ExpertsReal Project & Portfolio ExposurePre-Placement Offer (PPO) Opportunity

About CarTrade Tech

CarTrade Tech is a growing Automotive marketplace company that runs part of its operations out of Mumbai. Working in the Automotive marketplace sector, the company has built its reputation on doing solid, dependable work and on developing the people who do it. It is the kind of place where focused…
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