Birlasoft

Customer Support Intern

InternshipWork from HomeRanchi, Jharkhand3 months20K/mo3 openingsImmediate / Rolling

About this internship

Start your career in customer support with Birlasoft as a Customer Support Intern in Ranchi. You will sit with a working team, use the same tools and systems they do, and own a defined piece of work from day one. About the role As a Customer Support Intern at Birlasoft, your core focus will be…

Skills you'll use

Customer CommunicationTicketing SystemsCRM ToolsProblem SolvingProduct KnowledgeEscalation HandlingExcelDocumentationEmpathyTime Management

What you'll do

Work on resolving customer issues and improving the help experience alongside the core team
Apply Customer Communication, Ticketing Systems, CRM Tools, Problem Solving to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed Any graduate — BBA/B.Com/BA/B.Sc/B.E./B.Tech — 2026 freshers & final-year students welcome
Working knowledge of Customer Communication, Ticketing Systems, CRM Tools (or a genuine willingness to learn them)
Strong fundamentals in your discipline and clear problem-solving ability
Care with detail and the discipline to document your work
Clear written and verbal communication in English
Based in or willing to work from Ranchi, Jharkhand

Perks & benefits

Pre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionalsInternship CertificateLetter of Recommendation

Interview & selection process

2 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Team-fit / behavioural interview with the team

About Birlasoft

Birlasoft operates in the it services sector and has an active presence in Ranchi. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The work…

Visit Birlasoft’s official website ↗

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