Arthmate

Customer Success Intern

InternshipHybridPune, Maharashtra3 months13K/mo2 openingsImmediate / Rolling

About this internship

Arthmate is hiring a Customer Success Intern in Pune — a hands-on, mentor-led internship built for students and 2026 freshers who want real exposure to operations rather than a certificate-only programme. About the role As a Customer Success Intern at Arthmate, your core focus will be keeping…

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Skills you'll use

CRMCustomer OnboardingTicket HandlingCommunicationEscalation ManagementExcelProduct KnowledgeRetention BasicsEmpathyReporting

What you'll do

Work on keeping day-to-day delivery running and measurable alongside the core team
Apply CRM, Customer Onboarding, Ticket Handling, Communication to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed BBA/MBA/B.Com/B.E./Any graduate — 2026 freshers & final-year students welcome
Working knowledge of CRM, Customer Onboarding, Ticket Handling (or a genuine willingness to learn them)
Strong fundamentals in your discipline and clear problem-solving ability
Care with detail and the discipline to document your work
Clear written and verbal communication in English
Based in or willing to work from Pune, Maharashtra

Perks & benefits

Internship CertificateLetter of RecommendationMentorship from a named mentorLive project experienceExposure to professional tools and workflows

Interview & selection process

4 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Practical assignment or case study with a short walkthrough
3Discussion with the hiring manager on the role and your fit
4HR discussion — stipend, start date, expectations and offer

About Arthmate

Arthmate operates in the embedded lending sector and has an active presence in Pune. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The work…

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