Amdocs

Customer Success Intern

InternshipWork from HomeKozhikode, Kerala3 months10K/mo3 openingsImmediate / Rolling

About this internship

Amdocs has an open Customer Success Intern position in Kozhikode for motivated freshers and final-year students. You will work on live operations projects and finish with something you can genuinely talk about in interviews. About the role As a Customer Success Intern at Amdocs, your core focus…

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Skills you'll use

CRMCustomer OnboardingTicket HandlingCommunicationEscalation ManagementExcelProduct KnowledgeRetention BasicsEmpathyReporting

What you'll do

Work on keeping day-to-day delivery running and measurable alongside the core team
Apply CRM, Customer Onboarding, Ticket Handling, Communication to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed BBA/MBA/B.Com/B.E./Any graduate — 2026 freshers & final-year students welcome
Working knowledge of CRM, Customer Onboarding, Ticket Handling (or a genuine willingness to learn them)
Strong fundamentals in your discipline and clear problem-solving ability
Care with detail and the discipline to document your work
Clear written and verbal communication in English
Based in or willing to work from Kozhikode, Kerala

Perks & benefits

Networking with senior professionalsInternship CertificateLetter of RecommendationMentorship from a named mentorLive project experience

Interview & selection process

3 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Practical assignment or case study with a short walkthrough
3HR discussion — stipend, start date, expectations and offer

About Amdocs

Amdocs operates in the software (telecom) sector and has an active presence in Kozhikode. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The…

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