Start your career in product support engineering at 21K School as a Software Support Engineer in Navi Mumbai. This is a full-time position with a structured first ninety days, a named mentor, and genuine responsibility once you are through it.
About the role
As a Software Support Engineer at 21K…
About 21K School
21K School is hiring a Software Support Engineer in Navi Mumbai — a full-time full-time position working in log search, a ticketing system and SQL, with an indicative CTC of 2.4 LPA–4.2 LPA and 1 opening.
TroubleshootingSQLLog AnalysisREST APIsTicketing SystemsLinux BasicsCustomer CommunicationRoot Cause AnalysisDocumentationEscalation Handling
Who Can Apply
B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) graduates with 0–2 years of relevant experience, based in Navi Mumbai or willing to relocate. You should be comfortable with Troubleshooting, SQL, Log Analysis, Candidates from any recognised university are welcome, and career-changers with demonstrable skills are read on the same terms as fresh graduates. Freshers and final-year students awaiting results are welcome to apply — the selection process is designed to test how you think, not how much you have already memorised.
Perks
Clear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budget
Interview & Selection Process
5 rounds — typical selection flow for this role:
1Resume screening and profile shortlisting by the talent acquisition team
2Application screening (CV and, where relevant, a portfolio or code sample)
3Short introductory call with the recruiter about your background and interest
4Technical or practical round based on the day-to-day work of the role
5HR discussion — compensation, notice period, joining date and offer roll-out