37Signals India is recruiting a Software Support Engineer for its Lucknow team. The role suits someone early in their career who wants depth in product support engineering rather than a rotation through everything at once.
About the role
As a Software Support Engineer at 37Signals India, your core…
About 37Signals India
37Signals India is hiring a Software Support Engineer in Lucknow — a full-time full-time position working in log search, a ticketing system and SQL, with an indicative CTC of 2.4 LPA–4.3 LPA and 4 openings.
TroubleshootingSQLLog AnalysisREST APIsTicketing SystemsLinux BasicsCustomer CommunicationRoot Cause AnalysisDocumentationEscalation Handling
Who Can Apply
B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) graduates with 0–2 years of relevant experience, based in Lucknow or willing to relocate. You should be comfortable with Troubleshooting, SQL, Log Analysis, Candidates from any recognised university are welcome, and career-changers with demonstrable skills are read on the same terms as fresh graduates. Freshers and final-year students awaiting results are welcome to apply — the selection process is designed to test how you think, not how much you have already memorised.
Perks
Clear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budget
Interview & Selection Process
5 rounds — typical selection flow for this role:
1Resume screening and profile shortlisting by the talent acquisition team
2Discussion with the hiring manager on how you approach problems and work with others
3Team fit conversation with two or three future colleagues
4Final discussion covering role expectations, compensation and start date
5HR discussion — compensation, notice period, joining date and offer roll-out