Customer Success Associate

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Location

Siliguri, West Bengal

Work Mode

Hybrid

Duration

0 months

Stipend

₹29,000/mo

Start Date

Immediate / as per notice period

Openings

3 positions

Type

Full-time

About the Internship

Applications are open for the Customer Success Associate position at Alfahive in Siliguri. You will join a working team in customer success, take a defined area end to end, and see the result of your work in the hands of real users or customers. About the role This Customer Success Associate…

About Alfahive

Alfahive is hiring a Customer Success Associate in Siliguri — a full-time full-time position working in a CRM, a support desk and usage analytics, with an indicative CTC of 2.4 LPA–4.5 LPA and 3 openings.

Siliguri, West BengalVerified employer3 openings

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Skills Required

Customer SuccessAccount ManagementOnboarding SupportCRM ToolsUsage AnalyticsIssue EscalationExcelClient CommunicationChurn AnalysisRelationship Building

Who Can Apply

Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent graduates with 0–2 years of relevant experience, based in Siliguri or willing to relocate. You should be comfortable with Customer Success, Account Management, Onboarding Support, Candidates from any recognised university are welcome, and career-changers with demonstrable skills are read on the same terms as fresh graduates. Freshers and final-year students awaiting results are welcome to apply — the selection process is designed to test how you think, not how much you have already memorised.

Perks

Internal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)