Kotak Life Insurance is hiring a GenAI Customer Support Automation Intern in Hubballi — a hands-on, mentor-led internship built for students and 2026 freshers who want real exposure to GenAI for customer support rather than a certificate-only programme.
About the role
As a GenAI Customer Support…
About Kotak Life Insurance
Kotak Life Insurance offers a mentor-led GenAI Customer Support Automation Intern in Hubballi with live project work in generative ai, a stipend of ₹23,000/month and a Pre-Placement Offer opportunity for strong performers.
Large Language Models (LLMs)RAG over Knowledge BasesPythonSupport Tooling (Zendesk / Freshdesk)Intent ClassificationEscalation DesignPrompt EngineeringConversation AnalyticsQuality MonitoringCustomer Empathy
Who Can Apply
Final-year students and recent graduates from B.E./B.Tech, BCA, MCA, BBA/MBA or B.Sc (Computer Science) who are based in or willing to work from Hubballi. You should be keen to learn Large Language Models (LLMs), RAG over Knowledge Bases, Python on real projects and able to write clearly. Freshers are welcome — no prior work experience is required, and a strong project portfolio matters more than a long CV.
Perks
Internship CertificateLetter of RecommendationMentorship from a named mentorLive project experienceExposure to professional tools and workflows
Interview & Selection Process
2 rounds — typical selection flow for this role:
1Application screening & resume shortlisting by the talent team
2Practical assignment or case study with a short walkthrough