Join National Payments Corporation of India (NPCI) in Indore as a Customer Support Intern. This entry-level internship is designed for students and recent graduates who learn best by building, shipping and getting real feedback on customer support operations work.
About the role
As a Customer…
About National Payments Corporation of India (NPCI)
National Payments Corporation of India (NPCI) offers a mentor-led Customer Support Intern in Indore with live project work in customer support, a stipend of ₹24,000/month and a Pre-Placement Offer opportunity for strong performers.
Ticketing Systems (Zendesk / Freshdesk)Written CommunicationIssue TroubleshootingSLA & Escalation ManagementKnowledge Base AuthoringCustomer EmpathyCRM UsageRoot Cause ReportingLive Chat & Voice SupportAdvanced Excel
Who Can Apply
Final-year students and recent graduates from Any graduate — BBA, B.Com, B.A., BCA, B.Sc or B.E./B.Tech with strong communication who are based in or willing to work from Indore. You should be keen to learn Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting on real projects and able to write clearly. Freshers are welcome — no prior work experience is required, and a strong project portfolio matters more than a long CV.
Perks
Mentorship from a named mentorLive project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hours
Interview & Selection Process
3 rounds — typical selection flow for this role:
1Application screening & resume shortlisting by the talent team
2Discussion with the hiring manager on the role and your fit
3HR discussion — stipend, start date, expectations and offer