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About Sinch

Sinch fielded this research with five separate surveys in January and February of 2025. It included a global consumer survey and individual surveys in the healthcare, financial services, retail, and technology industries. The consumer survey consisted of 2,800 participants from 12 countries. The industry surveys each consisted of 400+ participants from the United States. Results in this report are occasionally rounded to the nearest percentage. At Sinch, we’ve got big dreams, and we make great things happen — for our teams, our customers, and their customers. Driven by bold ambitions and simplicity, we’re pioneering the way the world communicates, helping people and businesses build stronger connections and paving the way for what’s next in cloud communications. Working at Sinch means rubbing shoulders with some of the best people in the industry. We put a lot of emphasis on keeping a strong core team, and that means the right people. No matter where you are, if you’re right for Sinch, there’s always an opening! At Sinch, sustainability is more than a responsibility — it’s a foundation for long-term impact. We’re committed to reducing our climate footprint, supporting a diverse and inclusive workplace, and building ethical, secure, and innovative solutions. With clear goals across our people, planet, and business pillars, we’re working to create real value for society, customers, and employees alike. Connecting people and businesses in today’s digital landscape is complicated. Sinch makes it easy, helping businesses deliver best-in-class communication experiences, no matter the channels their customers use. Back in 2008, our founders set out to t ransform customer communications and make it a “sinch” for businesses to connect with their customers. Through strategic acquisitions and fast organic growth, Sinch has turned into an international powerhouse serving enterprises across the globe and handling over 700 billion engagements per year. In fact, independent analysts say we’re a CPaaS leader! We ensure end-to-end security and compliance. We’re GDPR and HIPAA compliant, MEF Code of Conduct approved, and certified for ISO27001, ISO9001, PCI DSS, and SOC I & II. Ask us about our certifications for specific solutions!

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